Policies
Shipping, returns, privacy & terms
Last updated November 14, 2026.
Shipping
GreenBridz sensory dough kits are currently available for purchase through Amazon. Our website directs customers to the Amazon product listing to complete their purchase.
- Orders placed through Amazon are fulfilled by GreenBridz.
- We currently ship within the United States.
- We generally use USPS Ground Advantage for seller-fulfilled shipments.
- Available shipping options, charges, and estimated delivery dates are displayed on Amazon before you complete your purchase.
- Order confirmation, shipment status, and tracking information are available through your Amazon order.
If your package is delayed, lost, or damaged, please contact us through your Amazon order so we can review and help resolve the issue.
Returns & refunds
Purchases completed through Amazon are subject to the applicable Amazon return and refund policies, including any product-specific eligibility rules.
- Returns: To start a return, visit Your Orders in your Amazon account and select the available return or problem-reporting option.
- Damaged, defective, or incorrect items: Report the issue through Amazon so we can assist with an appropriate resolution.
- Refunds: Eligible refunds are processed through Amazon to the applicable original payment method.
- Return eligibility and shipping: The applicable Amazon return process determines the return window, whether the item is eligible, and any return-shipping charges.
You may also contact GreenBridz at greenbridzglobal@gmail.com for product-related questions. Please do not email payment card information.
Privacy
GreenBridz respects your privacy. This section describes how information may be handled when you visit our website or contact us.
- Website purchases: Our website currently directs customers to Amazon for checkout. We do not collect payment card details directly through this website.
- Amazon purchases: Amazon processes payments and manages checkout. Information you provide to Amazon is also subject to its privacy practices. See the Amazon Privacy Notice.
- Order fulfillment: As the seller, GreenBridz may receive the customer and shipping information needed to fulfill orders, communicate about purchases, and handle returns or customer service.
- Contact inquiries: If you email us, we may retain your message, email address, and information you provide to respond to your inquiry.
- Service providers: Information may be shared with shipping carriers, website-hosting providers, or other service providers when needed for business operations.
- Website operations: Hosting and security services may process technical information, such as IP addresses and request logs, to operate and protect this website.
- Children: Our website is intended for adults purchasing products for children. We do not knowingly request personal information from children under 13.
For questions about the information GreenBridz holds about you, or to request its correction or deletion where applicable, contact greenbridzglobal@gmail.com. Some records may need to be retained for legal, tax, or legitimate business purposes.
Website terms
This website provides information about GreenBridz products and links to third-party marketplaces where products may be purchased.
- Purchasing: Orders placed through Amazon are governed by the applicable Amazon checkout terms, policies, and order information.
- Pricing: Prices are displayed in US dollars. The final product price, applicable taxes, shipping charges, and availability are confirmed on the marketplace before purchase.
- Product appearance: Our sensory dough uses naturally derived colorants. Actual shades and texture may vary slightly between batches and depending on preparation.
- Safe use: Products are intended for children ages 3 and older with adult supervision. Sensory dough is not food. Do not eat. Read the product instructions and warnings before use.
- Website information: We aim to keep information accurate but may correct errors or update product descriptions, prices, and website content as needed.
- Applicable law: These website terms are governed by Massachusetts law, subject to applicable consumer protections and mandatory legal requirements.
Questions? Contact greenbridzglobal@gmail.com.